FAQs
SHIPPING
HOUND ships to all Australian addresses for FREE, there is no minimum order amount required.Shipping is via either Sendle courier services or Australia Post depending on the shipping address. Estimated shipping time is 2-4 business days and tracking is included with each order.
HOUND currently ships to most international locations including Europe, Asia and America. Shipping prices are calculated at checkout using current shipping prices via Sendle courier services.
For our New Zealand friends we are offering a flat rate of $15 inclusive of tracking on all orders. Shipping times vary and can be between 14-28 days however is usually on the quicker side.
RETURNS
If you are unsatisfied with your order from HOUND you have 30 days from receiving it to make contact regarding the issue. As long as the item is recieved undamaged and within the time frame we will send a return label for the item to be posted back to us. Upon receiving the returned items a refund will be issued. See the returns page for more info.
SIZING
Sizing for each item is described in the detailed product information under each individual listing. If you require assistance in how to measure your canine or if you are unsure on sizings please get in touch, we can advise on the likely appropriate size if you can provide some specifics for your dog.
Please contact us if you have any queries regarding the above information: business@houndofficial.com.au or head to the 'CONTACT US' page. Alternatively you can contact us via our socials and we will reply as soon as we can!